Once you commit to a course or consultation by completion of an online/email booking, a contract thereby exists with SGS Education.

• Payment must be received in full at the time of booking a course or consultation. If not, your place will be offered to someone on the waiting list.
• Should you need to cancel a booking, you must first inform us of your request to cancel by emailing [email protected] and you will be given the following options:
  • If a cancellation request is received 7 days or more before the start of the course, you will be offered a credit for a future course/consultation (subject to availability).
  • If a cancellation request is received less than 7 days before the start of the course, credits cannot be given unless the workshop is full and we can fill the place from the waiting list. In the case of a consultation, we will try our best to find an alternative date (subject to availability).
• No shows are not eligible for a credit or refund.
• A course booking may be transferred to another person with no additional charges however paperwork must be completed for the new child.
• If your child becomes unwell and cannot attend their course date, we are unable to offer refunds. We will however try our best to accommodate them on a course at a later date.